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TCC Online

Welcome to TCC Online access through the Internet.

We are pleased to offer you a convenient way to access your account with TCC Credit Union. TCC Online gives you the freedom of transacting business through the Internet practically 7 days a week, 24 hours a day!

TCC Online allows you access to:

• Personal Account Information
• On-line funds transfers
• View Current transactions
• View and Print Account Histories
• Check your IRA and Certificate Accounts
• View cleared check images
• Obtain dividend information for taxes

TCC Online is available for all your TCC Credit Union accounts. We are excited about TCC Online and we encourage you to join us as we take TCC Credit Union into the future.

Please read:

TCC Online FAQ   Go to Top

What is TCC Online?

TCC Online is the newest, most convenient way to access your account at TCC Credit Union. TCC CU members will have the opportunity to access their account from virtually anywhere, home or office, almost 24/7. All you need is a computer with internet access, a secure browser, a personal account with TCC Credit union, and you're ready to apply for TCC Online.

How do I sign up for TCC Online?

Apply for TCC Online at our Website http://www.txcathcu.com

What kind of browser do I need to have?

TCC Online supports Netscape Navigator TM 3.0 and higher, and Microsoft Internet Explorer TM 3.0 and higher. Internet Web Browsers need to support Secure Sockets Layer (SSL) encryption of 128-bits, capable of, and configured to accept "cookies".

How do I know if my browser utilizes 128-bit encryption?

You will need to check your security preferences within your browsers software. Each browser is different. For Internet Explorer, you must be on a secured site to check the encryption. The settings are typically found under the File, Preference option on your toolbar. For Netscape Navigator, select Options form your toolbar and then Security Preferences, Next, click the Configure button next to SSL v2 and SSL v3. For Netscape Communicator, select the Security Icon and then click on Navigator. Next, click the Configure SSL v2 and SSL v3.

Must I have "Cookies" enabled to use TCC Online?

Yes, your browser must accept "Cookies" to utilize this service. Each browser version handles Cookies uniquely. Please check with your browser software manufacturer to determine how to verify that your settings will accept Cookies.

Is the information on TCC Online timely and accurate?

Yes. All the information and transactions conducted during normal business hours are handled on a real time, online basis. During normal day-end processing the date is forwarded to the next business day and transactions done after that process will carry to the next business date.

How far can I review my account history?

Approximately 365 days.

How do I transfer funds between my accounts?

To transfer funds follow the instructions below.

1. From the first page of TCC Online after access, you should be on the option for account listing. If not take the "Account Listing" option from the drop down menu at the top right "Options". A listing of your accounts will come up.
2. Next to the account you want to transfer FROM click on the "Transfer funds from this account" option from the drop down menu under "Activity" and then select "GO".
3. Click on the "Add New Transfer" button.
4. Select the account you would like to transfer TO. These instructions are on the screen.
5. Key the desired amount to transfer in dollars and cents( do not put any leading zero's)
6. Review your entry prior to posting for accuracy. This is an online transaction and there are no edit functions.
7. Select the frequency and then select submit.

After the transfer processes you will receive a confirmation number that you should print and keep for your records.

Are there limits to the number of transactions I can conduct in a month on TCC Online?

There are limitations to the number of transactions done through TCC Online. Some products and services have limitations and terms. For example, Regulation D applies to the number of transactions you can perform on a savings account and money market account. For specific details please consult your individual product disclosures you previously received upon opening your account(s) with the credit union.

Can I change my ID to something easier to remember?

Yes. To change your ID from the original ID that was assigned when your online account was first set-up, please follow the instructions below:

1. Login to TCC Online with your current ID and PIN #.
2. Choose "Management" from the drop down menu at the top right of your screen and click "Go".
3. Choose " Change Personal ID"(Alias)
4. Enter your new ID in the space provided then click "Submit New ID".
5. You will then get a message that your Alias for your ID has been activated. Your original ID will remain your primary ID but you will be able to key in your Alias ID as well.

Please keep both ID's in a safe secure place. Your original ID will need to be stored for future reference.

Can I change my PIN?

Yes. To change your PIN please follow the instructions below.

1. Login to TCC Online with your current ID and PIN.
2. Choose "Management" from the drop down menu at the top right of your screen and click "Go".
3. Choose "Change PIN".
4. Enter your current PIN in the first place provided, then enter your new PIN in the second space provided and verify your change by entering your new PIN in the third space provided, then click "Submit New PIN".
5. You will then get a message that your new PIN has been activated.

When I print my account transaction history, I find it is too wide for the printed page. What can I do?

The width of the statement form slightly exceeds the default margin in Internet Explorer and Netscape Navigator (which generally default to 0.75 inches for both the left and right margins). If you alter the left and right margins to 0.25 inches this should allow the account history to fit to a single page.

When I attempt to log-in to TCC Online it states that my account is currently locked. Why?

This occurs when an ID or PIN is entered incorrectly three consecutive times, which causes your account to be locked. If you have forgotten your TCC Online ID or PIN, call the credit union office so that we may unlock your account and reset your PIN. This will enable you to log on and change your PIN to one that is easier to remember. TCC Credit Union representatives do not know your PIN number. If you forget your PIN, TCC Credit Union will have to reset your PIN so you can log on and change it again! Also, the ID # that you are issued in the beginning will never change. Please keep your ID # in a secure location for your access as needed.